Get in Touch With Us
Whether you have spotted something that needs updating, have a question about one of our casino reviews, or want to share feedback on how we cover the Canadian online gambling space — this page explains how to reach the team behind Online Casino and what happens when you do.
How to Contact Us
Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to respond within two business days. Please write to us at [email protected].
To help us respond faster, include a brief description of your enquiry in the subject line. A little context upfront means we can route your message to the right person straight away rather than asking follow-up questions first.
What You Can Write to Us About
We welcome messages from readers, industry professionals and anyone with a genuine interest in how we do our work. Common reasons people get in touch include:
- Content questions — If something in our casino reviews or bonus guides is unclear, or you want more detail on a topic we have covered, just ask.
- Factual corrections — Our reviews are researched and maintained by our editorial team, but things change. If you believe a rating, offer term or piece of information is out of date or inaccurate, please flag it. We take accuracy seriously.
- Suggestions and new topics — Is there a casino, payment method or Canadian gambling topic you would like us to cover? Reader input genuinely shapes what we work on next.
- Editorial and partnership enquiries — If you represent a casino brand or a related organisation and want to discuss how your product might be considered for review, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention this and we will point you to the appropriate support resources available in Canada.
- Technical issues — Broken links, display problems or anything that looks wrong on the site — we want to know so we can fix it.
What Happens After You Send a Message
There are no automated acknowledgements standing in for a real reply. When your email arrives, it is reviewed by a member of the Online Casino editorial team — the same people who research and write the reviews you read on this site.
Our target turnaround is two business days. During particularly busy periods it may run slightly longer, but we will always follow up. If your query is time-sensitive, say so in the subject line and we will prioritise accordingly.
About the Team Behind This Site
The reviews and comparisons published on Online Casino are produced by an editorial team focused on the Canadian online casino market. Our lead reviewer is Sarah Mitchell, who oversees the research and ranking methodology used across the site.
Our approach is to assess casinos on the criteria that matter most to Canadian players — payout speed, game range, bonus terms, payment options and licensing standing — rather than on commercial arrangements with the brands we cover. You can find more detail on how we assess and rank casinos in the methodology section of our main reviews.
For context on what else is available in the Canadian market, our guide to best non-GamStop casinos covers a related segment of the market with its own set of considerations.
A Note on Editorial Independence
Online Casino may earn commission when readers follow links to casino sites and sign up. That commercial relationship does not determine which casinos appear at the top of our rankings or how they are reviewed. If something we have published is unclear, missing context or appears to have been influenced by anything other than genuine editorial assessment, we want to hear about it.
Transparency with our readers is a standing commitment, not a disclaimer we tuck away. Thank you for taking the time to reach out.